Department Overview

Your clients deserve more than fast replies, they deserve a seamless, service-first experience that reflects the heart of your brand. The Client Support Department at Office Hero gives you the power of a professional, team that answers calls, manages email accounts, and handles intake with the consistency and care your business needs to grow.

Fulfillment & Distribution

We manage the logistics so you don’t have to — from packing to delivery.

From physical products to client kits and print materials, we manage your inventory, prep, and shipping with precision. Our team ensures every item goes out on time, every time — so you can scale without bottlenecks.

What We Handle:

  • Prep, packaging, and shipping of client kits, products, and materials
  • Inventory tracking and stock level alerts
  • Print, pick, and pack coordination for events or product launches
  • Timely, tracked delivery to ensure every item gets where it belongs

Why It Matters:

  • Stay consistent, professional, and hands-off while we keep things moving.
Fulfillment & Distribution

Answering & Client Intake Services

We become your front-line support — handling calls and onboarding with care.

We provide live answering support that represents your brand with professionalism and warmth. From screening calls and setting appointments to collecting forms and onboarding new clients, we handle every step with the attention your clients deserve.

What We Handle:

  • Live call answering and screening
  • Appointment scheduling and calendar coordination
  • Intake form collection and follow-up
  • Onboarding emails and welcome kit coordination

Why It Matters:

  • Make every first impression a strong one — while freeing up your time.
Answering & Client Intake Services

Property Management Support

We help you manage day-to-day operations without managing more staff.

Own or manage properties? We coordinate tenant communication, maintenance scheduling, vendor management, and back-end documentation — giving you time to focus on the big picture while we handle the daily details.

What We Handle:

  • Tenant communication and issue resolution
  • Maintenance scheduling and vendor coordination
  • Rent reminders, notices, and recordkeeping
  • Back-end reporting and digital documentation

Why It Matters:

  • Keep your properties running smoothly and professionally — even from afar.
Property Management Support

What You Can Expect

A Support Team That Feels Like Your Own

  • Reliable, U.S.-based client support
  • Fast onboarding and seamless integration
  • Scripts, processes, and tone customized to your brand
  • Clear reporting and communication
  • Flexible packages based on call volume, tasks, or fulfillment needs
What You Can Expect

Client Testimonial

"As a growing Pharmaceutical Company, our organization has various demands with strict deadlines, vital content, and high confidentiality. The Office Hero has been an amazing asset to us. The level of skill and professionalism is unparalleled. We have used other companies in the past and there is no comparison in quality of work."

Amy

Gemphire Therapeutics

Ready to Improve Your Client Experience Without Hiring In-House?

Let’s build a support plan that works for your business, your clients, and your budget.

Book Your Free Strategy Call